Effective date 5/13/2022
FreshPass™ TERMS & CONDITIONS
MINIMUM PURCHASE IS REQUIRED. The FreshPass free delivery fee is only applicable on orders of $30 or more (calculated based on pre-tax subtotal of all qualifying items in cart at checkout, excluding alcoholic beverages, tobacco and fluid dairy products). If Flash delivery is available, FreshPass subscribers will be charged a discounted delivery fee, plus a minimum order fee on orders under $30.
One FreshPass per account. [Note: If multiple eCom registered customers use a single address, your FreshPass cannot be used by multiple accounts] FreshPass cannot be transferred or assigned.
YOUR FRESHPASS WILL AUTOMATICALLY RENEW AT EXPIRATION OF YOUR CURRENT SUBSCRIPTION PERIOD, AND THE THEN-CURRENT SUBSCRIPTION FEE (PLUS APPLICABLE TAXES) WILL BE AUTOMATICALLY CHARGED AT THE TIME OF RENEWAL WITH AN ACTIVE CREDIT CARD ON FILE IN YOUR ACCOUNT, UNLESS YOU CANCEL BEFORE THE END OF THE THEN-CURRENT SUBSCRIPTION PERIOD [AS DESCRIBED BELOW]. IF YOU WERE ELIGIBLE FOR A DISCOUNT FOR A PLAN IN YOUR FIRST YEAR, THE THEN-CURRENT FULL SUBSCRIPTION FEE (PLUS APPLICABLE TAXES) WILL BE AUTOMATICALLY CHARGED AT THE TIME OF RENEWAL. You authorize us to automatically charge your default payment card the then-current price for your renewed subscription order. We will continue placing your subscription orders and charging your payment card until you cancel your subscription. If you would like to change your payment method you are responsible for updating your billing in Your Account Settings You represent and warrant that all billing information you provide to us is truthful and accurate and you are authorized to use the payment method in the manner contemplated here. If the payment method you provided to us is declined or if a payment was not successfully made by you, you remain responsible for any uncollected amounts. If a payment is not successfully made and you do not cancel your account, we may suspend your access to the subscription, including without limitation your FreshPass subscription, until we have successfully charged a valid payment method.
“ALBERTSONS COMPANIES SUBS” will appear as the merchant on your credit card statement representing the fee charged for your FreshPass.
For Monthly Subscriptions: We will send you a reminder email at least 3 days before payment is due to the email address listed in your account.
For Annual Subscriptions: We will notify you at least 30 days in advance of your annual subscription renewal date by email to the email address listed in your account.
CANCEL AT ANY TIME. If you want to cancel your FreshPass or if you would like to change which credit card is charged or your email address, you can make the change in Your Account Settings. Click on the “FreshPass” section and select Cancel or Change Payment Card. You can also cancel by emailing us at firstname.lastname@example.org or by calling us toll-free at 1-877-505-4040. Refunds of eligible paid subscription fees will be made as described below.
You may cancel within the first 15 calendar days of your paid subscription and receive a full refund of the subscription fee you paid, but you will only receive a full refund if you have not placed any delivery orders using your subscription during the initial 15 calendar day period.
If you cancel within the first 15 calendar days of your paid subscription and you have placed orders using your subscription during that initial 15 calendar day period, you will not be eligible for a refund, but you can continue to enjoy your scheduled deliveries free of the delivery fee (or at the discounted fee for Flash delivery) through the end of your billing period, and your subscription will not be renewed when the subscription period ends.
If you cancel after the first 15 calendar days of your paid subscription, you will not be eligible for a refund, but you can continue to enjoy your scheduled deliveries free of the delivery fee (or at the discounted fee for Flash delivery) through the end of your billing period, and your subscription will not be renewed when the subscription period ends.
30 DAY FREE TRIAL
You may be given the opportunity to test our FreshPass Program through a 30-Day Free Trial. Only one Free Trial subscription is available per account holder. You will be required to provide a valid credit card when you register for the Free Trial. Unless you cancel your subscription prior to the expiration of the Free Trial period, your trial will be converted into a paid subscription and your credit card will be charged the then-current applicable Subscription Fee covering the next month or year (depending on the trial plan chosen). Your FreshPass will automatically renew at the end of each subscription period for another month or year period (depending on the plan chosen) and your credit card will be charged each month or year (depending on the plan chosen) until you cancel. TO AVOID BEING CHARGED you must cancel your FreshPass before the end of the 30-Day Free Trial period or the then-current paid subscription period. If you want to cancel your FreshPass Free Trial, you can make the change in Your Account Settings. Click on the “FreshPass” section and select Cancel or Change Payment Card. You can also cancel by emailing us at email@example.com or by calling us toll-free at 1-877-505-4040. You may only use this Free Trial Offer once. Albertsons reserves the right, in its absolute discretion, to withdraw or to modify this Free Trial Offer and/or the 30-Day Free Trial Terms and Conditions at any time without prior notice and with no liability.
CHANGES TO SUBSCRIPTION FEES
Star Market may change the monthly or annual fee charged for FreshPass at any time, but we will send you an email notifying you of the change and the new subscription fee at least 30 days before the new Subscription Fee goes into effect. You should check your junk folder to make sure you are receiving email communications from us. Any such fee change will be charged to your credit card on the subscription billing cycle that starts 30 days after we give you notice of the change. You can cancel at any time before the new Subscription Fee goes into effect to avoid any increased Subscription Fee. If you fail to cancel your subscription prior to the subscription renewal date you will have agreed to pay the revised subscription fee.
These terms and conditions are subject to change at any time in Albertsons sole discretion. Your continued use of FreshPass after such changes will be deemed your acceptance of revised terms, which will apply to your subscription. Albertsons reserves the right to accept, refuse, or cancel your FreshPass subscription at any time in its sole discretion.
If you have any questions about these Terms or requests for additional information, please call our Customer Support Center line toll-free at (877) 276-9637, or send us an email at firstname.lastname@example.org or a letter at the following mailing address:
Customer Support Center
Albertsons Companies, Inc.
M/S 10501 P.O. Box 29093
Phoenix, AZ 85038-9093
REWARDS & PERKS SPECIFIC TERMS
PERK DETAILS: $5 monthly credit
Annual paid FreshPass subscribers will earn one credit valued at $5 every month from the start of their FreshPass paid subscription. Credit can be applied to in-store or online purchases of qualifying products. Credit will not be available during the 30-day trial period. Subscribers must clip the $5 coupon in their FreshPass gallery to activate the credit and to redeem the credit. Minimum $5 purchase of qualifying products required to use the credit, excluding taxes and fees. Credit cannot be exchanged for cash or gift card and may not be reissued or prorated for refund. Credit cannot be used towards alcohol, lottery, money orders, prescriptions and copays, postage stamps, prepaid cards, gift cards, newspapers and magazines, milk (where required by law or regulation), bottle deposits, bus passes, hunting and fishing licenses, any imposed governmental fees and items reimbursed by a government health plan, all the preceding of which are excluded from qualifying products.
PERK DETAILS: 2X Reward Points on Our Exclusive Brands products
This offer is available to FreshPass™ subscribers only. 2X Reward points on our Exclusive Brands apply to points earned on qualified purchases and can be redeemed for gas or grocery as defined in the Star Market for U™ Terms and Conditions. For FreshPass™ subscribers only, Rewards don’t expire, see perk details on this page. Our Exclusive Brands include: O Organics®, Open Nature®, Signature Family of Brands, Lucerne®, waterfrontBISTRO®, Primo Taglio® and debi lilly designs™.
PERK DETAILS: 5% off O Organics® Open Nature® products
This offer is available to FreshPass subscribers only. 5% discount on O Organics® and Open Nature® items apply to qualified purchases in a single transaction. Percentage discount calculated after deduction of promotional and loyalty member savings, coupons and all other discounts, offers and savings. Qualifying purchases exclude: alcoholic beverages, tobacco products and fluid dairy. 5% Discount on O Organics® and Open Nature® items does not include bulk/random weight products.
PERK DETAILS: 5% off Signature Pet Care™ products
This offer is available to FreshPass™ subscribers only. 5% Discount on Signature Pet Care™ items apply to qualified purchases in a single transaction. Percentage discount calculated after deduction of promotional and loyalty member savings, coupons and all other discounts, offers and savings. 5% Discount on Signature Pet Care™ items does not include bulk/random weight products. Offer must be clipped from FreshPass gallery each month in order to receive the 5% discount.
PERK DETAILS: Rewards Don’t Expire
As long as you maintain your monthly or annual FreshPass™ subscription, your gas and grocery Rewards (as defined in the Star Market for U™ Terms and Conditions) will not expire. This means that your Rewards total, as long as you remain a monthly or annual subscriber, will decline only when you use those Rewards for fuel, grocery or other applicable experiences or discounts. Otherwise, the Rewards will remain in your Star Market for U™ account (unless applicable law otherwise requires) until your FreshPass subscription ends or the FreshPass program is terminated by Albertsons Companies. If your FreshPass subscription is cancelled or expires for any reason, your Rewards will expire 1 month after the calendar month in which your FreshPass subscription is cancelled or expired.
PERK DETAILS: Starbucks® Monthly Perk
FreshPass™ subscribers will be issued a monthly Starbucks® perk, which will be determined by Albertsons in its sole discretion, subject to availability and subject to change. Offers are personalized to the FreshPass™ subscriber and store associated with the subscriber's loyalty account.
Subscribers can select their perk/offer through their FreshPass™ gallery, by clipping the coupon. Offers will be posted monthly for subscribers to clip. Offers will expire at the end of each month in which the offer is issued and cannot be carried over to the next month. These offers have no cash value and can only be used at our participating in-store Starbucks Cafés.
For a list of our participating in-store Starbucks Cafés click here.
OFFER DETAILS: $20 off $75 purchase
*THIS OFFER: Order by 12/31/2022. OFFER DOES NOT APPLY TO ONLINE ORDERS SCHEDULED FOR DELIVERY AFTER THE OFFER EXPIRATION DATE OR TO ORDERS PLACED WITH THIRD PARTY DELIVERY SERVICE PROVIDERS. Save $20 when you spend $75 or more in a single transaction for your first online delivery FreshPass™ subscription order of qualifying items. Minimum purchase amount is calculated based on subtotal of all qualified items at checkout after deduction of all other coupons, savings, discounts, taxes/fees and excludes alcoholic beverages, tobacco, and fluid dairy products. VALID FOR 1ST TIME ONLINE DELIVERY FRESHPASS™ SUBSCRIPTION ORDER. LIMIT 1 PER HOUSEHOLD. May not be combined with other offers, and other restrictions may apply. We reserve the right to modify or cancel offers/orders and/or to correct typographical, pictorial, and other ad or pricing errors.
DISCLAIMER: Service available in select areas. In some areas, service may be provided by another Albertsons Companies store banner (that banner’s product availability, pricing and promotions will apply) or a third-party service provider; or independently by Instacart (Instacart’s terms and conditions, account registration, fees, product availability, pricing and promotions apply). Online orders may require a minimum purchase. Online promotions, discounts and offers may differ from those in our physical stores. Clearance, single-store, and in-store only specials or promotions may not be available for an online order. Prices for products you order online are based on the price catalog in use at the store that prepares your order. The time of day that price updates occur may differ between the store preparing your order and online. You will pay the prices, fees, and other charges, and receive the promotions, offers, discounts, and savings applicable to your order on the day and time that your order is prepared and processed for final payment, which may be different from those shown in the Estimated Total when you place your order online. Any negative balance/credit amount shown resulting from Promo Codes, coupons, or other discounts and offers will be adjusted to $0. Full terms available at albertsonscompanies.com/about-us/our-policies/terms-of-use.html and delivery.albertsons.com/terms.
PERK AND REWARDS CHANGES
These perks and rewards are subject to change at any time in Albertsons sole discretion. Your continued use of FreshPass after such changes will be deemed your acceptance of revised terms, which will apply to your subscription. Albertsons reserves the right to accept, refuse, or cancel your FreshPass subscription at any time in its sole discretion.