At Star Market, we strive to always deliver the freshest produce possible.
If you're not completely satisfied with your purchase, here's how you can
contact us so we can make it right.

Shop what's in season

Star Market Guarantee FAQs

1. Which products are covered under the money back guarantee?

All produce items are covered under our money back guarantee.

2. For which kind of reasons can I request my money back?

If you’re not 100% satisfied with the freshness of your produce, you can request a full refund.

3. How do I go about requesting a refund?

Talk to a store associate in one of our Star Market locations or contact us via phone, web, mail or chat

4. I purchased in store and when I got home my items weren’t fresh. How can I request money back?

You can bring your items back to the store with a receipt, if you have it, or you can contact us via phone, web or mail.

5. I ordered through a delivery food service (e.g. Instacart, UberEats, Doordash) and my items aren’t fresh – how can I request money back?

If you ordered through a 3rd party, you may request a refund through that party or come into any Star Market store. You may also contact us via phone, web, mail or chat.

6. How can I request a refund for an online order (Drive Up & Go or Delivery)?

If you are not satisfied, for any reason, with any item except those noted below, that you purchase through the Online Grocery Ordering Service, you can return it for a full refund or credit on account. Notify the driver upon delivery of your order (or the Store Associate upon pick up of your order), or contact us within seven days after your delivery or pick up. Note that certain items, including baby formula, alcoholic beverages, and tobacco products cannot be returned or refunded once you have accepted delivery or picked up your order. For any qualifying refund, we will issue a credit to the payment method used to purchase the item or, if you choose, you may receive a credit on account that can be applied to your next online order. Please note that this satisfaction guarantee does not cover damage caused by improper use, storage, or accidents after delivery or pick up, or any ordinary wear and tear on durable goods. You may have certain rights under manufacturers’ warranties (if applicable).

Star Market Terms & Conditions

Refunds with receipt

A full refund will be issued when the product and receipt are presented. Refund will be issued based on the method of payment.

Refunds without receipts

Refunds without a receipt that are over $10 require manager approval. Approved refunds will be issued a merchandise credit for the lowest selling price in the past 30 days. Receipt required for all alcohol / cigarette / tobacco product refunds. Person must be of legal age.

Methods of refund

  • CASH: Refunds will be issued in cash.
  • CHECK: Refunds will be issued in cash after a 7-day waiting period. Refunds $20 or less will be issued cash.
  • CREDIT: Refunds $20 or less will be issued cash. Refunds more than $20 will be issued account credit..
  • EBT or Corporate Charge: Refunds will be credited to the account.
  • eWIC: No Refund