What is Star Market for U^®?

Star Market for U^® is our loyalty program that offers you personalized deals, digital coupons, rewards, meal plans (where available), and so many more perks. It’s easy (and free) to become a member of Star Market for U^®!

What are the benefits of enrolling into Star Market for U^®? How do I sign up?

Becoming a Star Market for U^® member is free, easy, and offers you all-new, all-awesome deals, rewards and perks! As a Star Market for U^® member, you will receive weekly personalized deals, earn points on all eligible purchases, redeem Rewards for discounts on gas and groceries, receive an annual birthday treat, receive a free item every month, pet perks, and more. Also, new Star Market for U^® members will receive 2 Welcome offers, good for “$5 off your next purchase of $25 or more” AND “Earn 2 Rewards when you shop in our store”. To join Star Market for U^® program, sign-up to create a free account or download the Star Market for U^® mobile app.

Do I have to pay a membership fee for Star Market for U^®?

No, Star Market for U^® is free!

Why do I have to register for Star Market for U^®?

Registering makes it easier to save on the items you already love to buy. Star Market for U^® provides personalized deals and coupons on your favorite items. All you have to do is add them to your Star Market for U^® account either online or in the Star Market for U^® mobile app prior to in-store or online checkout to have your savings applied upon purchase—no coupon clipping needed. Please note that using multiple accounts to exceed limits on offers and promotions is not permitted. We reserve the right to terminate accounts if we believe they are used for such activities.

What if I don’t have an email address?

A valid mobile phone number or email address is required for Star Market for U^® participation. You can get an email account for free through various email service providers. If you subscribe to email notifications, you will be notified when new offers are available.

What is the Birthday treat and how do I receive it?

At the beginning of your birthday month, qualifying Star Market for U^® members will receive a birthday treat offer (up to $10 value) placed into their Star Market for U^® account. It’s our way of celebrating our Star Market for U^® members’ birthday!

To qualify for a birthday treat offer, simply add your birthday (month and day) to your Star Market for U^® account and use your Star Market for U^® account to purchase an item in-store or online within the last 12 months prior to the offer being added to your Star Market for U^® account.

How do I receive a free item every month?

As a Star Market for U^® member, you will receive an offer for a free item (up to $10 value) once per month. To receive a free item every month (up to $10 value), add the offer to your Star Market for U^® account prior to the expiration date specified on the offer. You will be eligible to receive your first free item starting at the beginning of the month following the month in which you registered for Star Market for U^®. You must redeem the offer in store or as part of your online transaction prior to the expiration date specified on the offer. To continue receiving monthly free item offers after redeeming your first monthly free item offer, you must use your Star Market for U^® account to purchase an item in-store or online within the last 12 weeks of redeeming the offer. See Program Details for more information.

Can I access Star Market for U^® from my smart phone?

Yes, the best way to access Star Market for U^® deals and rewards is through our Star Market for U^® mobile app for iPhone and Android devices. You can add coupons and deals on the go, create your own shopping list, redeem your rewards, place an order for DriveUp & Go^™ or delivery, discover Meal Plan Recipes (where available), and more. The Star Market for U^® mobile app is FREE and available for download at the App Store and Google Play store. If you don’t want to download the app, you can also use your phone’s browser to view our website.

What are the benefits of using the Star Market for U^® mobile app?

The Star Market for U^® mobile app enables for U^® members to view and clip digital coupons and personalized deals, redeem Rewards for free gas and groceries and receive cash discounts, create an in-store shopping list, place online orders for delivery and DriveUp & Go™, and manage your Star Market Pharmacy prescriptions. You can also plan, shop and cook with ease by browsing our Meal Plan recipes (where available), effortlessly find item locations using our store mode feature, and much more.

What is My List?

My List works as a shopping list that helps you plan your shopping trip at home and in our stores. Your clipped offers will automatically be added to My List, and you can also add your own items. Additionally, when you use the Star Market for U^® mobile app, you can find items you previously bought in-store and items from your last online order.

What is the difference between Star Market for U^® and FreshPass^®?

Star Market for U^® is our free loyalty program that offers you personalized deals, digital coupons, rewards, meal plans (where available) and more. FreshPass^® is our paid subscription program that offers many exclusive perks, like savings on grocery delivery, rewards that don’t expire and more. For additional information on FreshPass, check out the FreshPass^® FAQs. 

How do I contact Customer Service?

To report account issues, order issues, delivery & pickup questions, or other inquiries, please go to our Contact Us page where you can use our chat feature, fill out a contact form, or call our Customer Support Center toll free line at 1-877-258-2799.

How do I find my deals in the app?

To find deals in the app, follow these steps:

1.     Tap "for U^® Deals" icon on the top menu bar or tap “Deals” icon at the bottom navigation bar.

2.     Scroll to browse, or tap "Categories" to filter by product type.

3.     Clip deals.

When you shop and input your Rewards (phone) number at checkout, your savings will be automatically applied.

How do I find my clipped deals once I've clipped them?

To find your clipped deals in the app, follow these steps:

1.     Tap "for U^® Deals" icon on the top menu bar or tap “Deals” icon at the bottom navigation bar.

2.     Tap “Clipped Deals” on the top menu.

3.     All of your clipped deals with be in there for you to view.

Your clipped deals can also be found in the Wallet and My List sections of the app.

How do I clip deals straight from the Weekly Ad?

To clip deals in the Weekly Ad in the app, follow these steps:

1.     Tap “Weekly Ad” icon on the top menu bar.

2.     Tap “View Weekly Ad” to scroll through the weekly ad.

3.     Tap on the deal of your choice. Tap “Add to list” to add to your list.

4.     Tap the “X” at the top left of your screen to go back to the weekly ad. The deal selected will be circled in yellow.

When you shop and input your Rewards (phone) number at checkout, your savings will be automatically applied.

How do I find my Member Card in the app?

To find your member card in the app, follow these steps:

1.     Tap "Rewards" icon on the top menu bar or tap "Member" icon on the bottom right of your screen

2.     Tap “Wallet” on the top menu.

3.     Your Member Card will appear with a QR code to scan at checkout.

When you shop and scan your member QR code at checkout, any savings will be automatically applied.

How do I access my Rewards balance in the app?

To access your Rewards balance in the app, follow these steps:

1.     Tap "Rewards" icon on the top menu bar or tap "Member" icon on the bottom right of your screen

2.     If rewards are available, your Rewards balance will show in the scorecard at the top of the screen.

How do I scan products?

To scan products in the app, follow these steps:

1.     Click “Shop” on the bottom menu.

2.     In the search bar click the bar code icon.

3.     Select either the “Deals” or “Product” to scan the barcode in person.

This will either populate the deal for the selected item or let you know that the item does not have a deal at this time.

How do I earn Points and Rewards?

Earn Points just by shopping at participating Albertsons Companies grocery banner store locations* or by shopping through our mobile apps or websites. In order to receive Points on your purchases, be sure to use your registered mobile number or scan your Member Card (in the Star Market for U^® mobile app) at checkout:

Earn 1 point for every $1 you spend on groceries**.

Earn 2 points for every $1 you spend on gift cards**.

Earn 1 point for every $1 you spend on qualifying pharmacy purchases**.

For every 100 points you earn, you earn 1 reward to redeem for discounts on groceries and gas.

*Albertsons Companies grocery banner stores include Albertsons, Safeway, Vons, Pavilions, Randalls, Tom Thumb, Carrs, Jewel-Osco, Andronico’s, Balducci’s, Kings, Haggen, Star Market, Shaw’s, and ACME Markets. Online purchases made through Instacart, DoorDash, and Uber are eligible for Star Market for U^® points if a valid Star Market for U^® loyalty account is linked to the member's Instacart, DoorDash, or Uber account prior to completing the purchase. Purchases made directly through these marketplaces do not qualify for Star Market for U^® offers or discounts. Only purchases made directly through Star Market for U^® qualify for Star Market for U^® offers and discounts.

**ELIGIBLE PURCHASES exclude: (1) alcoholic beverages and tobacco products; (2) fuel and automotive services; (3) bus/commuter passes, fishing/hunting licenses and tags, ski/amusement park passes, stamps, money orders/transfers, lottery/event tickets; (4) any financial instrument that can be redeemed for goods or services at participating Albertsons Companies banner stores - including (but not limited to) gift certificates, money orders/transfers, and gift or debit cards issued by American Express^®, MasterCard^®, Visa^®, any bank, or any Albertsons Companies banner store; (5) phone cards; (6) fuel gift cards, including but not limited to Filling Participant gift cards; and (7) fluid dairy items in the refrigerated dairy section—including fluid dairy substitutes, depending on state and local laws. Bottle/container deposits, applicable taxes, fees, and other charges, if applicable, are not purchases and are not eligible to accrue points. For pharmacy purchases, only your out-of-pocket costs (e.g., prescription co-pays) are eligible to earn points.

How do I redeem Rewards?

Rewards can be redeemed for discounts on gas at participating fuel stations or for certain grocery items from Albertsons Companies grocery Star Market store locations and mobile apps or websites. To redeem Rewards for groceries, go to the Rewards section of our website, or follow these steps in the app:

1.     Tap "Rewards" icon on the top menu bar or tap "Member" icon on the bottom right of your screen, and verify that you have Rewards available. (It should say 1 Reward, 2 Rewards, etc.)

2.     Tap “See All” or “Redeem” to view your redeemable rewards.

3.     Tap “Clip” to use the desired Reward.

Once clipped, the applicable Reward(s) will be deducted from your Star Market for U^® account. When you shop the selected Rewards item(s) and input your member (phone) number or scan your member QR code at checkout, your Rewards will be automatically applied.

Do Points and Rewards expire?

Yes, Points convert to Rewards in increments of 100 (100 Points = 1 Reward). At the end of each month, any Points less than 100 will expire. Rewards expire at the end of the month following the one in which they were earned. For example, if 225 Points are earned in January, 25 Points would expire 2 a.m. local time on February 1st. The remaining 200 Points automatically convert to 2 Rewards and are available for use until they expire at 2 a.m. local time on March 1st. Rewards do not expire for FreshPass^® (where available) Subscribers.

How do I reclaim a Reward?

To reclaim a Reward that you previously clipped but have not yet redeemed in-store, go to “Redeemed Rewards” under the Rewards section of our website, or follow these steps in the app:

1.     Tap "Rewards" icon on the top menu bar or tap "Member" icon on the bottom right of your screen

2.     Tap “Wallet” on the top menu.

3.     Tap “See All” under your clipped Rewards at the top of the screen.

4.     Tap “Reclaim Reward” on the Reward(s) you wish to unclip.

Reclaimed rewards will immediately become available to redeem again. Rewards cannot be reclaimed after the expiration date specified on the Grocery Reward offer.

Is there a difference between Gas Points and Grocery Points?

No, you earn a single type of Points that, when converted to Rewards, can be used for discounts on gas at participating fuel stations or for discounts offered on certain grocery items from Albertsons Companies grocery Star Market store locations and mobile apps.

Can I use some of my Rewards for gas discounts and some for grocery discounts?

If you have multiple Rewards, you may redeem some or all of them in an Albertsons Companies grocery Star Market store, mobile app, or website for discounted or free grocery items. You may then use your remaining Rewards at a participating fuel station (up to the maximum allowable at that station).

Is there a limit to how many Points and Rewards I can earn?

No. You can earn an unlimited number of Points and Rewards during each month. Each month is a separate earning period; previous and current months' Points do not combine.

How do I keep track of my Points and Rewards?

You can track your Points and Rewards through the Star Market for U^® mobile app or website or by reviewing the receipt from your most recent transaction. You can also go to “Rewards History” under the Rewards section of our website to see Points earned, Rewards redeemed, Rewards reclaimed, and total balance.

Can I pick up the discounted or free grocery item at any store?

Grocery Rewards may only be used at participating Albertsons Companies grocery banner stores. Discounted or free grocery items can be picked up at the participating store you have selected within the Star Market for U^® mobile app or website.

How long are the Grocery Rewards offers available?

Grocery Rewards offers are available to redeem through the “Clip by” date that is specified on the offer. Once the offer is clipped and those Rewards are redeemed, you have until the end of the following month to claim that offer in-store.

Where do I see my selected Grocery Rewards?

To view your selected Grocery Rewards, go to “Redeemed Rewards” under the Rewards section on our website, or go to “Wallet” under the Member section of the mobile app.  You can also view your selected Grocery Rewards in My List.

Do I need to register to earn Points or redeem Rewards for gas or groceries?

You must have a Star Market for U^® account with an Albertsons Companies grocery Star Market store* to earn points or redeem Rewards for gas or groceries at any participating Albertsons Companies grocery Star Market store location or mobile app. You may already have an account. This can be the same account you use to get your Member special weekly prices when shopping in-store or through the Star Market for U^® mobile app for the store banner where you first signed up for Star Market for U^®, or it may be an existing online account for Banner for U®. If you already have an existing online account (e.g., Star Market for U^®), you do not need to re-register. Once you have an account, simply enter your registered mobile number or scan your Member Card in the Star Market for U^® mobile app every time you check out at any Albertsons Companies grocery Star Market store location, mobile app, or website to earn points or redeem Rewards.

*Albertsons Companies grocery banner stores include Albertsons, Safeway, Vons, Pavilions, Randalls, Tom Thumb, Carrs, Jewel-Osco, Andronico’s, Balducci’s, Kings, Haggen, Star Market, Shaw’s, and ACME Markets. Online purchases made through Instacart, DoorDash, and Uber are eligible for Star Market for U^® points if a valid Star Market for U^® loyalty account is linked to the member's Instacart, DoorDash, or Uber account prior to completing the purchase. Purchases made directly through these marketplaces do not qualify for Star Market for U^® offers or discounts. Only purchases made directly through Star Market for U^® qualify for Star Market for U^® offers and discounts.

Can I combine earned Points across all Albertsons Companies grocery banner stores?

All Points earned at participating Albertsons Companies grocery banner store locations and through our mobile apps or websites are combined. In order to receive Points on your purchases, be sure to use your registered mobile number or scan your Member Card (in the Star Market for U^® mobile app) at checkout.

Are Star Market for U^® offers actually different for me compared to other customers?

Yes, because offers are based on your purchase history and organized for you, so you can save more on what you actually buy!

How often are offers updated?

Offers are updated daily. Visit our website or Star Market for U^® mobile app every time before you shop to get the most savings from Star Market for U^®. If you subscribe to email notifications, you will be notified when new offers are available.

Once I’ve added offers to my Star Market for U^® account, how long will it take for them to be available to redeem?

Offers can be redeemed at checkout as long as you add them to your Star Market for U^® account prior to purchasing or claiming the applicable item. You may add offers to your account while shopping in the store; however, please note that new accounts require 15 minutes for activation. Sometimes a delay can happen depending on the quality and speed of your Internet connection.

I shop online. Do Star Market for U^® offers apply there?

Yes, your current Star Market for U^® offers will apply when you shop online, provided that the account you set up for our online grocery ordering service is linked to your Star Market for U^® account. The savings will be reflected on your final receipt at the time of delivery or pickup. If you do not see your Star Market for U^® savings reflected on your final receipt, or if you have any questions on this process, please contact our Grocery Delivery Customer Service Center toll free line at 1-877-505-4040.

How can I tell if an offer has been added to my Star Market for U^® account?

Go to “Clipped Deals” under the for U^® Deals section of the mobile app. The offer(s) will show as "Clipped". Your clipped deals can also be found in the Wallet and My List sections of the app.

How do I know I received my Star Market for U^® offer price for an item?

It will be shown on your receipt. In most instances, the Star Market for U^® discount may be combined with other promotions, discounts, offers, coupons, and savings (if applicable) and if such combination is available, your discounted price can be found next to each item AND in the Star Market for U^® savings summary at the bottom of your receipt.

What if an item goes on sale for a price lower than my personal price?

Our systems are designed to honor the lowest price for that item at the time of your purchase.

Can I combine manufacturer and store coupons with Personalized Deals?

Yes, you may combine manufacturer or store coupons with your Personalized Deals offers when shopping in-store and online, subject to terms and conditions of each coupon.

What if I add an offer, but I don’t get that price in-store/online or I cannot claim my discounted or free grocery items?

There are a few reasons why this might happen. You might have purchased or attempted to claim the wrong brand, kind, or size of a product (like buying a 12-pack of soda instead of a 6-pack). Also, sometimes there are minimum purchase quantity and/or other requirements that will be noted in the offer description. Accordingly, if you do not purchase the required minimum quantity and/or meet other requirements of the applicable offer, the offer or the offer price will not apply. If you have questions, please check with the store associate at the Customer Service desk. Or you can call our Customer Support Center toll free line at 1-877-258-2799 so they can look into your transaction to determine the problem and to propose a solution.

What is the difference between unlimited and one-time offers?

Unlimited offers can be used in an unlimited number of transactions. One-time offers are limited to a single transaction. Some offers are subject to quantity limits, so please check offer details. All offers are subject to availability as not all items or varieties are available in all store locations.

For offers with a minimum purchase requirement (for example, $5 off when you spend $50), what items are excluded?

Excluded items are listed on the applicable offer description, but commonly excluded items from the calculation of minimum purchase requirement are: alcoholic beverages, tobacco products, fuel, all fluid items in the refrigerated dairy section (including fluid dairy and dairy substitutes), prescription items and co-payments, bus/commuter passes, fishing/hunting licenses and tags, postage stamps, money orders/ transfers, ski/amusement park/event/lottery tickets, phone cards, gift cards/ certificates, bottle/container deposits/redemption values, applicable taxes, and bag fees, if any.

Can I use offers added to my account in any store?

Once you add an offer to your Star Market for U^® account, you can use it in the store selected in your account when you added the offer. To check if the offer is available in a different store, you can change the store in your account. Please note that not all items or varieties are available in all store locations.

Why don’t I automatically get Star Market for U^® offers?

Our systems use your purchase history to sort through and organize personal price offers, hundreds of coupons, and all our weekly specials. But only you can determine if our systems got it right. That is why we ask that you select offers by adding them to your Star Market for U^® account. As you add and redeem offers, our systems are improving their ability to sort through and personalize your offers. This will help us make the Star Market for U^® program even more valuable to you over time!

How do I update my Star Market for U^® account information?

To update your Star Market for U^® account information, please go to the “Account Settings” section on our website, or go to “Account” under the Member section of the Star Market for U^® mobile app. For further assistance, please contact our Customer Support Center toll free line at 1-877-258-2799.

Why do I get the message “You already have an account” when trying to register?

You will get this message when the system finds an existing account with the phone number or email address you entered. In that case, you can use the "Sign In" link instead of registering. If you forgot your password, you can try the "Forgot Password" link to have it reset. If you are still experiencing problems, contact our Customer Support Center toll free line at 1-877-258-2799.

We use two accounts in my house. How does the Star Market for U^® work for us?

Multiple Star Market for U^® accounts can be linked together to create a household. When such accounts are linked, Points and Rewards earned are combined, and the same offers will be received, subject to the Terms and Conditions of the applicable offers. If you want to link or unlink your Star Market for U^® accounts, please contact our Customer Support Center toll free line at 1-877-258-2799.

I just signed up for Star Market for U^® with my mobile phone number (or email address). How do I link my previous Club Card account to my new Star Market for U® account? 

To link your Club Card account with your new Star Market for U^® account, use the chat feature within the Star Market for U^® mobile app or website. Locate the chat feature by tapping “Need Help?” under the Account section of the mobile app or by clicking “Questions” at the bottom right of the website. Then select “I want to manage my household/connected accounts”. For assistance, please contact our Customer Support Center toll free line at 1-877-258-2799.

What is the Pet Health Savings Card?

The Pet Health Savings Card is a discount card that can save you up to 80% on your pet's medications at participating pharmacies. Member terms and conditions are available at https://www.aviapartners.com/terms-of-service.

How do I sign up for the Pet Health Savings Card?

You must have an active for U^® account to obtain the Pet Health Savings Card. In the Member section of the app/website, go to your wallet. From there, scroll to Pet Health Savings Card and click "Add to Wallet."

Do I earn points/rewards on purchases made through the Pet Health Savings Card?

Every $1 spent on qualifying pharmacy purchases = 1 Point. For pharmacy purchases, only your out-of-pocket pharmacy costs (e.g., prescription co-pays) are eligible to earn points.

Where do I find the Pet Health Savings Card?

The Pet Health Savings Card can be found in the Wallet section of the Star Market for U^® app or website.

How do I use the Pet Health Savings Card?

Show the Pet Health Savings Card from the app/website to a participating pharmacy to receive the discount.

What if I have issues with my Pet Health Savings Card?

Please call the Pharmacy and Member Services Help Desk at 1-800-273-9166.