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New Star Market for U™ FAQs

What is Star Market for U™? How is it different from Just for U®?

Just for U® is now Star Market for U™! Star Market for U™ is everything you love about Just for U® with all new deals, rewards, and perks. It’s easy (and free) to become a member of Star Market for U™! 

If I’m already a Just for U® member, how do I become a Star Market for U™ member?

Existing Just for U® members can simply update their Star Market mobile app, or sign-in online through the Star Market website, to see our all-new, all-awesome deals, rewards, and perks. No additional registration is required!

What are the benefits of enrolling into Star Market for U™? How do I sign up?

Becoming a Star Market for U™ member is free, easy, and offers you all-new, all-awesome deals, rewards and perks! As a Star Market for U™ member, you will receive weekly personalized deals, earn points on all eligible purchases, redeem Rewards for discounts on gas and groceries, receive an annual birthday treat, and a free item every month. Also, new Star Market for U™ members will also receive a “Welcome” offer, good for $5 off their next online grocery order of $25 or more. For more details on the “Welcome” offer and other perks, visit Star Market for U™ Also visit Star Market for U™ for details on online grocery orders. To join Star Market for U™ program, sign-up to create a free account or download the Star Market mobile app.

What are the benefits of using the Star Market mobile app?

The Star Market mobile app enables for U™ members to view and clip digital coupons and personalized deals, redeem Rewards for free gas and groceries and receive cash discounts, create an in-store shopping list, place online orders for delivery and DriveUp & Go™, and much more.

What is the Birthday treat and how do I receive it?

At the beginning of each month, qualifying Star Market for U™ members will receive a birthday treat offer (up to $10 value) placed into their Star Market for U™ account. It’s our way of celebrating our Star Market for U™ members’ birthday!

To qualify for a birthday treat offer, simply add your birthday (month and day) to your Star Market for U™ account and use your Star Market for U™ account to purchase an item in-store or online within the last 12 months prior to redeeming your first birthday treat.

How do I receive a free item every month?

As a Star Market for U™ member, you will receive an offer for a free item (up to $10 value) once per month. To receive a  free item every month (up to $10 value), add the offer to your Star Market for U™ account prior to the expiration date specified on the offer. You will be eligible to receive your first free item starting at the beginning of the month following the month in which you registered for Star Market for U™. You must redeem the offer in store or as part of your online transaction prior to the expiration date specified on the offer. To continue receiving monthly free item offers after redeeming your first monthly free item offer, you must use your Star Market for U™ account to purchase an item in-store or online within the last 12 weeks of redeeming the offer. See Program Details for more information.

 

WELCOME OFFER DISCLAIMER:

*VALID ONLY FOR NEW Star Market for U™ MEMBERS AND DOES NOT APPLY TO ONLINE ORDERS SCHEDULED FOR DELIVERY OR PICKUP AFTER THE OFFER EXPIRATION DATE OR TO ORDERS FULFILLED BY INSTACART. Save $5 when you spend $25 or more in a single transaction for your in-store or online purchase of qualifying items within twenty one (21) days of creating your Star Market for U™ account. Offer must be added to your account prior to purchase. Minimum purchase amount (i) is calculated based on subtotal of all qualifying items at checkout after deduction of all other coupons, savings, and discounts, and (ii) excludes alcoholic beverages, tobacco and fluid dairy products, prescription items and co-payments, fishing/hunting licenses and tags, postage stamps, money orders/transfers, bus/commuter passes, amusement park/ski/event/lottery tickets, phone cards, gift cards/certificates, bottle/container deposits, and any fees, charges and taxes. Online orders require a minimum purchase. LIMIT 1 PER HOUSEHOLD.  May not be combined with other offers, and other restrictions may apply.  We reserve the right to modify or cancel offers/orders and/or to correct typographical, pictorial, and other ad or pricing errors. 

 

BIRTHDAY TREAT DISCLAIMER:

**To be eligible to receive an offer for a birthday treat (up to $10 value), provide your birthday (month/day) and use your Star Market for U™ account to purchase an item in-store or online within the last 12 months prior to the offer being added to your Star Market for U™ account. A birthday treat offer will be placed in your Star Market for U™ account at the beginning of your birth month for you to add it to your Star Market for U™ account. The birthday treat offer will be placed in your Star Market for U™ account based on the store you most frequently shop or the store we use to fulfill your online orders. Not available to customers who shop at our Balducci’s, Kings Food Markets and Lucky banner store locations. You must redeem the offer in store or as part of your online transaction prior to the expiration date specified on the offer. OFFER NOT VALID FOR ONLINE ORDERS PLACED FOR DELIVERY OR PICK-UP AFTER THE OFFER EXPIRATION DATE OR TO ORDERS PLACED WITH THIRD PARTY DELIVERY SERVICE PROVIDERS. Offer is personalized to Star Market for U™ account holder and cannot be assigned or transferred. Using multiple accounts to exceed limits on offers and promotions is not permitted. We reserve the right to terminate accounts if we believe they are used for such activities. ONE (1) BIRTHDAY TREAT OFFER PER HOUSEHOLD PER CALENDAR MONTH. If you have multiple accounts linked to your household, you may call our customer service line to add/update the birthdates of linked accounts. You pay applicable taxes, bottle/can deposits, and bag fees on birthday treat item. Not all items/varieties available in all store locations or online. Quantities limited to inventory on hand and subject to availability. While supplies last. We reserve the right to modify or cancel offers/orders and/or correct typographical, pictorial, and other ad or pricing errors. Offer has no cash value and birthday treat may not be returned for cash back. No cash will be given. Contact our customer service at: Customer Service Center, Albertsons Companies, Inc., M/S 10501 P.O. Box 29093, Phoenix, AZ 85038-9093 or (877) 505-4040 for any questions. Void where prohibited by law.

 

MONTHLY FREE ITEM DISCLAIMER:

***To be eligible to receive a monthly free item (up to $10 value), add the offer to your Star Marketfor U™ account prior to the expiration date specified on the offer. You will be eligible to receive your first free item starting at the beginning of the month following the month in which you registered for Star Market for U™. You must redeem the offer in store or as part of your online transaction prior to the expiration date specified on the offer. To continue receiving monthly free item offers after redeeming your first monthly free item offer, you must use your Star Market for U™ account to purchase an item in-store or online within the last 12 weeks prior to the offer being added to your Star Market for U™ account. OFFER NOT VALID FOR ONLINE ORDERS PLACED FOR DELIVERY OR PICK-UP AFTER THE OFFER EXPIRATION DATE OR TO ORDERS PLACED WITH THIRD PARTY DELIVERY SERVICE PROVIDERS. The free monthly item offer is made available to your Star Market for U™ account based on items in the store you most frequently shop or the store we use to fulfill your online orders. Offer is personalized to the Star Market for U™ account holder and cannot be assigned or transferred. Using multiple accounts to exceed limits on offers and promotions is not permitted. We reserve the right to terminate accounts if we believe they are used for such activities. ONE (1) FREE ITEM PER HOUSEHOLD PER MONTH. You pay applicable taxes, bottle/can deposits, and bag fees on free item. Not all items/varieties available in all store locations or online. Quantities limited to inventory on hand and subject to availability. While supplies last. We reserve the right to modify or cancel offers/orders and/or correct typographical, pictorial, and other ad or pricing errors. Offer has no cash value and free item may not be returned for cash back. No cash will be given. Contact our customer service at: Customer Service Center, Albertsons Companies, Inc., M/S 10501 P.O. Box 29093, Phoenix, AZ 85038-9093 or (877) 505-4040 for any questions. Void where prohibited by law.

Updated Date:  08/18/2021

Star Market for U™ PROGRAM TERMS & CONDITIONS

Star Market for U™ program is a free customer loyalty program offered by Albertson Companies (“Program”) that allows the participants of the Program (“Program Members” or individually, “Program Member”) to receive weekly personalized deals on groceries, earn points on all eligible purchases, redeem Rewards for discounts on gas and groceries, receive an annual birthday treat, receive a free item every month, and more!  Program Member-only perks are described in more detail below. No purchase is required to become a Program Member. For the purposes of these Terms and Conditions, references to “grocery banners” include the following: Albertsons, Jewel-Osco, Acme, Carrs, Shaws, Star Market, Safeway, Andronico’s, Vons, Pavilions, Randalls, and Tom Thumb.

The Star Market for U™ program terms and conditions set forth herein (“Terms and Conditions”) together with our Terms of Use and Privacy Policy govern your participation and use of the Program.  We, in our sole discretion, may restrict, suspend, amend, extend, or otherwise alter these Terms and Conditions at any time and without prior notice.  As we may update these Terms and Conditions from time to time, we encourage you to review these Terms and Conditions each time you use the Program. By enrolling in, using or continuing to use the Program, you accept and agree to be bound by these Terms and Conditions and our Terms of Use.

 

CREATING AN ACCOUNT

To participate in the Star Market for U™ program and to become a Program Member, you must create an account. There are two ways to create an account: (1) enter your 10-digit mobile phone number in an in-store PIN pad at checkout, or (2) register online at Star Market.com/foru or through our mobile application by providing complete and accurate information. Program Members using a mobile phone number (or previous Club Card number) in-store, may earn points and redeem Gas Rewards (for fuel) or Grocery Rewards (for groceries), but in order to receive additional Program Member perks (listed below), Program Members should register their own account online by signing into their account at Star Market.com/foru or by downloading our mobile app. Program Members who enter a mobile phone number, in an in-store PIN pad at checkout, that is not linked to an online Star Market for U™ account may receive one or more SMS text invitations to register their account online to earn additional Program Member perks and to redeem digital offers.

 

MULTIPLE ACCOUNTS/ACCOUNT SUSPENSION

Multiple Star Market for U™ accounts can be linked together within a household. When such accounts are linked, the same Program offers will be received, subject to the terms and conditions of the applicable offers. If you want to link or unlink your Star Market for U™ accounts, please contact our Customer Service Center toll free line at 1-877-258-2799.

If a Program Member’s account number is used by any other person, all points relating to purchases made by such other person will be credited to the Program Member’s account. Albertsons Companies and/or its grocery banners assumes no liability or responsibility for points redeemed by any person(s) prior to a notification to our Customer Service Center that the Program Member’s account number has been compromised. Any Rewards redeemed prior to such notification, whether by the Program Member or an unauthorized third party, shall be deducted from the Program Member’s account.

Using multiple accounts to exceed limits on offers and promotions is not permitted.  If we determine that a Program Member has abused any of the Program’s privileges, fails to comply with any of these Terms and Conditions, or makes any misrepresentation to us, we may, in our sole discretion, take such actions as we deem appropriate, including, without limitation, suspending such Program Member’s privileges under the Program, revoking any or all of the points in such Program Member’s account, and/or revoking the Program Member’s participation in the Program, in each case, with or without advance notice to such Program Member and without liability to Albertsons Companies and/or its grocery banners.

 

EARNING POINTS AND REWARDS

One point will be awarded for each whole dollar spent on eligible/qualifying grocery and pharmacy purchases, and two points will be earned for each whole dollar spent to purchase eligible gift cards. For example, if you spend $5.25 in a participating Albertsons Companies grocery banner store while using a Star Market for U™ account, you will earn 5 points. Each 100 points earned within a calendar month will be converted into one Reward.

Eligible/qualifying purchases exclude: (1) alcoholic beverages and tobacco products; (2) fuel and automotive services; (3) bus/commuter passes, fishing/hunting licenses and tags, ski/amusement park passes, stamps, money orders/transfers, lottery/event tickets; (4) any financial instrument that can be redeemed for goods or services at participating Albertsons Companies grocery banner stores—including (but not limited to) gift certificates, money orders/transfers, and gift or debit cards issued by American Express®, MasterCard®, Visa®, any bank, or any Albertsons Companies grocery banner store; (5) phone cards; (6) all fuel gift cards, including but not limited to Chevron and/or Texaco; and (7) all fluid dairy items in the refrigerated dairy section—including fluid dairy substitutes, depending on state and local laws. Bottle/container deposits, sales, and other tax payments, fees, and other charges, if applicable, are not purchases and are not eligible to earn points. Also, only out-of-pocket pharmacy costs (e.g., prescription co-pays) are eligible to earn points.

 

REDEEMING REWARDS FOR GAS (not available in the Jewel-Osco market area) OR GROCERIES

Our fuel stations are available in select areas only and not all fuel stations participate in the Program. Gas Rewards may only be redeemed at participating fuel stations and may not be redeemed in the Jewel-Osco market area. To find a participating fuel station, click here.  For Gas Rewards, one Reward equals 10 cents off per gallon at our fuel stations. Gas Rewards savings in a single fuel transaction are limited (i) to 25 gallons for one vehicle per transaction––subject to rounding for applicable fuel transactions and (ii) to the maximum per-gallon Gas Rewards discount available at our fuel stations (usually 20 cents per gallon) and $1.00 off per gallon at in our fuel stations.  To use Gas Rewards, you must establish eligibility by entering the phone number used to register your Star Market for U™ account before pumping fuel. Gas Rewards will be available for use at fuel stations approximately one hour after being earned.   

Grocery Rewards are available only in the stores that offer such rewards (e.g., if a Grocery Reward is offered by our Southern California Vons stores, that Grocery Reward will not be available at other Albertsons Companies grocery banner stores). Once you elect to redeem Rewards toward a Grocery Rewards offer and confirm your selection, the applicable Rewards will be deducted from your Star Market for U™ account and cannot be reinstated or used for another Grocery Reward item or for Gas Rewards. You may claim the item or discount to which your Grocery Rewards are applied through the end of the following calendar month (e.g., Grocery Rewards items selected in April as part of an online order are available for delivery or pick up through the end of May).

There may be a lag between the time when you redeem your Rewards and when your Rewards balance is updated. Attempting to reuse Rewards that have already been applied to offer(s) may result in a negative Rewards balance until you accumulate enough Rewards to eliminate such deficit.

 

REWARDS AND POINTS EXPIRATION

Gas Rewards and Grocery Rewards earned during each calendar month may be used only until the end of the following calendar month, after which such Rewards expire (e.g., Rewards earned in January expire at the end of February). Moreover, any remaining Point totals less than 100 points expire at the end of each applicable calendar month.

 

TRACKING YOUR POINTS AND REWARDS BALANCE

You can track your points and Rewards balance through a participating Star Market mobile app or website, or by reviewing the receipt from your most recent purchase.

 

RETURN/EXCHANGE POLICY

In the event of a return/exchange of any eligible/qualifying purchase that initially earned points, such points will be deducted automatically from the Star Market for U™ account that was used for the eligible purchase (whether or not the account number is presented at the time of return and/or exchange). Points will be deducted at the same rate as they were earned.

Upon the return and/or exchange of products awarded through the redemption of points, all redeemed points will be forfeited.

 

VALUE/TRANSFERABILITY OF POINTS

Points have no cash value and are not exchangeable for cash. The accumulation of points does not entitle Program Members to any vested rights, and Albertsons Companies and/or its grocery banners do not guarantee in any way the continued availability of any Rewards, redemption level, rebate, or any other benefit. Albertsons Companies and/or its grocery banners assume no liability to Program Members for the addition or deletion of items in their Star Market for U™ account for which points can be collected and/or redeemed.

Points cannot be assigned, exchanged, traded, bartered, purchased, or given by gift or otherwise sold or transferred. Any points so acquired will be void.

 

PROGRAM MEMBER PERK - PROGRAM MEMBER PRICE

As a Program Member, you will be eligible to receive Program Member price discounts on products that are available for purchase in our stores and/or online at participating Albertsons Companies grocery banner stores (Albertsons, Jewel-Osco, Acme, Carrs, Shaws, Star Market, Safeway, Andronico’s, Vons, Pavilions, Randalls, and Tom Thumb). To receive these Program Member price discounts, you must use your Star Market for U™ account number at checkout or the phone number you used when registering for your Star Market for U™ account.

 

PROGRAM MEMBER PERK - BIRTHDAY TREAT

At the beginning of each month, qualifying Program Members will be eligible to receive a birthday treat offer (up to $10 value) placed into their Star Market for U™ account. It’s our way of celebrating our Program Members’ birthdays!

To qualify for a birthday treat offer, you must add your birthday (month and day) to your Star Market for U™ account and have used your Star Market for U™ account to purchase an item in-store or online within the last 12 months prior to the offer being added to your Star Market for U™ account. A birthday treat offer will be made available for you to add to your Star Market for U™ account at the beginning of your birth month. You may redeem the offer in store or as part of an online transaction prior to the expiration date specified on the offer.  Review the applicable offer details for additional terms and restrictions.

 

PROGRAM MEMBER PERK – $5 WELCOME OFFER

As a new Program Member, you will receive a welcome offer of $5 off your next in-store or online purchase of $25 or more of qualifying items in a single transaction within twenty-one (21) days of creating your Star Market for U™ account. The offer will be emailed to you shortly after registering for the Program and placed in your Star Market for U™ account. The offer does not apply to online orders scheduled for delivery or pickup after the offer expiration date or to orders fulfilled by Instacart. Online orders require a minimum purchase. Previous just for U® program members are excluded from receiving this offer. Review the offer details for additional terms and restrictions.

 

PROGRAM MEMBER PERK - FREE MONTHLY ITEM

As a Program Member, you will be eligible to receive an offer for a free item (up to $10 value) once per month. To receive a monthly free item, add the offer to your Star Market for U™ account prior to the expiration date specified on the offer. You will be eligible to receive your first free monthly item starting at the beginning of the month following the month in which you registered for the Program. You may redeem the offer in-store or as part of your online transaction prior to the expiration date specified on the offer. To continue receiving monthly free item offers after redeeming your first monthly free item offer, you must have used your Star Market for U™ account to purchase an item in-store or online within the last 12 weeks prior to the offer being added to your Star Market for U™ account.  Review the applicable offer details for additional terms and restrictions.

 

OTHER TERMS

We reserve the right to suspend, change, or otherwise terminate the Program at any time with prior notice.  These Terms and Conditions are in addition to our Terms of Use and shall be read together as one and the same instrument; provided, that if there is a conflict between any terms set forth in these Terms and Conditions and Terms of Use, these Terms and Conditions will govern.  Additionally, the birthday treat offer, $5 welcome offer, monthly free item offer, and other perks are subject to their applicable offer terms and restrictions.  For the avoidance of doubt, in the event of any action, proceeding or other dispute arising from or relating to these Terms and Conditions, such dispute shall be settled in accordance with the provisions and procedures set forth in our Terms of Use

 

CONTACT US

If you have any questions about these Terms and Conditions, need to contact us about your Program account, or would like to request any additional information, please call our Customer Service Center line toll-free at (877) 505-4040, or complete this online form, or write and send a letter to the following mailing address:

Customer Service Center 
Albertsons Companies, Inc. 
M/S 10501 P.O. Box 29093 
Phoenix, AZ 85038-9093

Star Market for U